Skip to Main Content. Sign In. Search Loading. ShoreTel Sky Communicator Information about the ShoreTel Sky Communicator unified communications tool that includes presence monitoring, instant messaging, voice chat, video chat, and screen sharing for the ShoreTel Sky phone system.
Product Names Official Product Name. Overview Overview. Communicator does not support defaulted or pre-defined generic user groups. However, you can custom create your own. To search contacts use the search bar at the top of the Communicator Contact List. Presence : See your colleagues' presence status in the contact list.
Know whether someone is available to chat or busy on the phone. Communicator automatically updates your status depending on your actions. You can also manually set your status. Instant Messaging : With one click, users are able to send and receive instant messages with other contacts regardless of geographic location.
Video Chat peer-to-peer : With Communicator, users can have face-to-face conversations with one another whether they're in the same office or around the world.
Voice Chat peer-to-peer : Communicator's built-in voice functionality allows users to voice chat. Desktop share: With Communicator you can launch a desktop sharing session during an audio or video chatting session. Share your entire screen for collaboration activities like working on documents.
You can also choose which portion of your screen you would like to share. File transfer : Communicator lets you send large files to any Communicator user during an initiated chat.
Group Chat: Chat with multiple users at once and in the same window. AutoUpdate: ShoreTel Sky Communicator automatically keeps you up-to-date and up-to-speed with automatic software updates. Download and Installation To download and install ShoreTel Sky Communicator, do the following: Choose the link below t hat corresponds to your computer's operating system to download the Communicator 1.
Windows x64 bit Windows x86 bit What version of Windows am I running? If a pop-up dialog box appears, you can select either the Run or Save option. If you did not or were not able to choose the Run option above, navigate to the "Downloads" folder on your computer where downloaded files are normally saved , double-click the Communicator installation file, and select the Run option.
Follow the on-screen instructions. Your contact list will automatically load with names of coworkers who are also using Communicator. Presence Status ShoreTel Sky Communicator displays a presence icon next to each name in the contact list panel to provide a visual status indicator showing the current work state of each of your colleagues. The following list explains the meaning of each of the presence states: Green "Online" - indicates the contact is available for any type of communication Green "Free for chat" - indicates the contact is available for instant messaging Yellow "Away" - indicates the contact has manually changed their status to show that they are not available Red "On the phone" - indicates the contact is on a phone call Red "Do not disturb" - indicates the contact has manually changed their status to show that they are busy Gray "Offline" - indicates the contact is signed-in to Communicator, but not logged into a ShoreTel Sky phone Note: If you do not see a colleague's name in your contact list, that person is not logged into ShoreTel Sky Communicator.
Depending on your actions, ShoreTel Sky Communicator will automatically update your status as described below: When you are logged into ShoreTel Sky Communicator, your status is automatically updated to show a green icon indicating you are available "Online" When you are actively using your ShoreTel Sky business phone, your status is automatically updated to show a red icon indicating you are busy "On the phone" To change your presence status, click the Online drop-down menu located above the contact list panel shown in the image below : Instant Messaging To communicate via instant messaging with a colleague, double click the desired name in the contact list panel.
In the chat panel that opens, you can send and receive text messages in real time. When you are finished texting, just close the chat panel. When the SoftPhone is initiated, your ShoreTel extension is unassigned from any previous device or location and is assigned, by the ShoreTel system, to exist solely on your PC-based Communicator client.
Using the ShoreTel Communicator client to operate the ShoreTel SoftPhone is identical to using the Communicator client to control your extension when it is assigned to a standard telephone. All features of the Communicator client function in the same fashion. If the Communicator client cannot authenticate with the HQ server when first launched, the client will not be able to verify that the user is authorized to use the SoftPhone feature and the SoftPhone option will not be available.
Knowledge of this DVS server re-assignment is cached by the Communicator client and will be used in subsequent launches of the client. Regardless of whether the Communicator client is being serviced by the HQ server or by a DVS server, once a user selects the SoftPhone option under the Extension Assignment drop down menu the SoftPhone component of the Communicator client must communicate to the HQ server.
Windows 7 will commonly recognize modern USB headsets as the Default Communication Device, as long as the default system related to sound has not been modified.
Starting with ShoreTel Mac OS X Version We have tested the softphone feature over VPN and found it works ok as long as your connection has sufficient bandwidth both up and down. Using the ShoreTel Communicator client to operate the ShoreTel SoftPhone is identical to using the Communicator client to control your extension when it is assigned to a standard telephone.
All features of the Communicator client function in the same fashion. If the Communicator client cannot authenticate with the HQ server when first launched, the client will not be able to verify that the user is authorized to use the SoftPhone feature and the SoftPhone option will not be available. Knowledge of this DVS server re-assignment is cached by the Communicator client and will be used in subsequent launches of the client. Regardless of whether the Communicator client is being serviced by the HQ server or by a DVS server, once a user selects the SoftPhone option under the Extension Assignment drop down menu the SoftPhone component of the Communicator client must communicate to the HQ server.
Windows 7 will commonly recognize modern USB headsets as the Default Communication Device, as long as the default system related to sound has not been modified. Starting with ShoreTel Mac OS X Version Post navigation Fwsim Crack.
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